"From now on... if we haven't got exactly what the customer wants, we'll send him where he can get it. No high pressuring and forcing a customer to take something he doesn't really want. We'll be known as the helpful store..the friendly store...the store with a heart...the store that places public service ahead of profits. And, consequently, we'll make more profits than ever before." --Mr. Macy, Miracle on 34th Street.
Throughout 2015, we featured the results of many research studies and case studies in our newsletter and on this site that show the increasingly powerful impact of the arts on a business's bottom line and recruitment efforts. Now, as the year comes to a close, we bring you a great example of how Microsoft, a 2013 BCA 10: Best Businesses Partnering with the Arts in America recipient, broke through the cluttered holiday marketing-sphere through song this year to send a message to customers and employees that the holiday season means more than just sales.
According to the company's YouTube page, "to celebrate the holidays, Microsoft employees, who were selected from across the country, gathered together, meeting each other for the first time, at the new Microsoft 5th Ave Store to spread some holiday wishes. Joined by a local NYC children's youth choir, they share a message of peace and harmony with their neighbor down the street." Microsoft's caroling session took place in front of Apple's iconic flagship store.
Microsoft videotaped its employees, and posted the video on YouTube, where it received over 207,900 views and media coverage, including an article which stated, "Yes, Apple and Microsoft are rivals, but at the end of the day, it's the people that matter. It's a message that gets lost this time of year during the holiday sales...Whatever the true intent, whether it's the kindest form of trolling imaginable or truly a message of cheer for a respected rival, you have to tip your hat to Microsoft on this one."
Apple, in turn, has been running a television commercial featuring Stevie Wonder using Apple products to record a Christmas song with R&B singer Andra Day and his children. The YouTube video featuring the commercial has received over 3,203,767 views.
Photo: Microsoft YouTube video.