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JW Marriott Hotels & Resorts Brings More Poise and Grace to its Business

Posted by Kellyn Lopes
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Poise, grace, posture, and confidence are some of the many exceptional attributes of ballet dancers. JW Marriott Hotels & Resorts also sees these as important qualities its associates need to deliver a superior level of service to its guests.

 

JW Marriott is taking the service culture to a new level with the launch of “Poise and Grace,” a series of video training tutorials led by Ashley Wheater, Artistic Director of The Joffrey Ballet.

 

“At JW Marriott, we look to identify associates that live the brand vision of orchestrating the exceptional, crafting luxurious experiences for guests that are inspired by their passions,” said Mitzi Gaskins, Vice President and Global Brand Manager of JW Marriott Hotels & Resorts.  “Poise and posture are globally recognized cultural cues that reflect the care and dedication our associates provide in every service interaction.”

 

The inspirational videos are typically shown to associates during the daily team meeting. The videos focus on the importance of warming up, breathing techniques, movement flow and connecting with audiences. While hotel guests do not see the videos, they experience the impact: confident, poised associates with strong first impressions and meaningful connections.

 

“We are proud to partner with JW Marriott on the Poise and Grace video training series,” said Wheater. “Ballet technique breeds discipline, self-confidence and a genuine interaction between people. Dancers epitomize poise and grace, and this program is a wonderful way to both celebrate our brand partnership and enhance the JW Marriott guest experience.”

 

  

 

Photo: courtesy of JW Marriott Hotels & Resorts.

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